Shipping policy

carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
Cancellation policy 
Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%. Please inform us via email when you have switching orders.
We would be so appreciated if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.
How to change the information of my order?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 48 hours.
Please check the order confirmation email which is sent to you right after your order is placed to check all the information.
When do I get the tracking number?
All orders are handled and shipped out from our warehouse in Asia. Please allow extra time for your order to be processed during holidays and sale seasons.
The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you.
Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
SHIPPING & HANDLING
 
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.



Country General Cargo Battery Magnets Cream Powder Liquid
United States Average Time(Business Days) 10-13 10-13 11-14
Canada Average Time(Business Days) 9-12 9-12 11-14
Australia Average Time(Business Days) 11-14 10-13 17-20
Germany Average Time(Business Days) 10-13 9-12 11-14
France Average Time(Business Days) 10-13 9-12 12-15
United Kingdom Average Time(Business Days) 7-10 8-11 10-13
Italy Average Time(Business Days) 9-12 11-14 13-16
Spain Average Time(Business Days) 8-11 8-11 10-13
Mexico Average Time(Business Days) 12-15 13-16 12-15
Brazil Average Time(Business Days) 12-15 12-15 29-32
Other country Average Time(Business Days) 11-14 10-16 12-20

Please note:

The above time frame is only applied for orders to the above countries with standard shipping methods.
Delivery to military regions are currently limited. We are very sorry for the inconvenience.
The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
 
ORDER PROCESSING TIME
 
Processing Time: 3-7 Days
Shipping Time: 14-30 Days
 
DO YOU DELIVER INTERNATIONALLY?
We ship world wide.
 
NOTE
We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.
 
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments,Contact Us — Customer Service Email: hello@tracyytrading.com